Store Policies

Mr. Nice Guy Games Store Policies
 

Thank you for choosing to shop with Mr. Nice Guy Games.  We want you to enjoy your shopping experience.  Please take your time as you browse our extensive product selection.  If you have questions about any of our products or services, please feel free to contact us before placing your order.  We want you to be certain of the products and services you are ordering from Mr. Nice Guy Games, and wish to provide you with a great shopping experience.  We are always more than willing to answer any questions you may have.  Thank you for taking the time to review these policies and have fun shopping!

Return Policy

Note: Our Return & Exchange Policies vary by product type.
Singles 
Due to the volatile nature of the singles market, we do not accept returns or exchanges on singles for any game.
Sealed Product, Supplies, & Apparel 
If you would like to return or exchange any apparel items or factory sealed merchandise we have sent you, for any reason, simply contact us within 48 hours of receipt.  Once you are given approval for the return, simply return the merchandise (following the Return Process) in the same condition it was sent in, and we will refund your purchase price, less the shipping charges.  If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction.  However, if a factory-sealed item was sent to you (for example, a sealed starter deck) and you opened the item, that item cannot be returned.  There are no exceptions to this policy.

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day


Return Process:
Please follow the process below to return or exchange a sealed product or apparel item.

  1. Contact us to let us know you would like to return or exchange an item.
    Mr. Nice Guy Games
    (412) 828-3390
    ron@mrniceguygames.com
  2. Package all returns carefully and securely in a box, bubble mailer, or in the package originally used to deliver the item.
    Notes:
    *The item must be in the same condition that it was delivered in; in its original packaging unopened. (i.e. shrink wrap intact, sealed booster pack, etc.)
    *Upon receipt of return, the apparel will be inspected and if any signs of wear are visible, the acceptance of the return may be refused.
  3. Include the original order invoice or a note with the order ID of your package so we can locate your order in our system upon return.
  4. Address your return to:
    Mr. Nice Guy Games
    Attention: Returns
    374A Mall Circle Drive
    Monroeville, PA 15146
  5. Drop the package off at your designated carrier's location.
    Notes:
    *You are responsible for shipping costs.  If you are returning an item due to an error on our end, we will reimburse shipping costs (USPS Ground only) after the item has been received.
    *We recommend you insure your shipment.  You will not be reimbursed for an item Mr. Nice Guy Games does not receive.
  6. When your package is returned to us, we will email you to confirm receipt and process your refund or exchange. Refunds will be processed according to the Refund Table featured above.
Inventory Policy
MrNiceGuyGames.com offers a live inventory, so if you see it for sale on our website, we do have it in stock.  However, please be aware of the following:
  1. MrNiceGuyGames.com reserves the right to limit the quantity of an item being ordered at our discretion.
  2. Every once in a while, an inventory mistake will result in something being offered for sale that is actually out of stock.  Should this happen, we will contact you with more information regarding your order(s) that would be affected.  

Pre-order Policy 
Mr. Nice Guy Games uses a number of distributors rather than relying on a single distributor to get product on time. We will always attempt to fill each and every order.  For reasons beyond our control, delays, augmentations, or cancellations may be necessary. 
All pre-orders require full payment at the time the pre-order is placed.  If the customer wishes to change or cancel their pre-order before shipment, we will refund the full amount paid.  We reserve the right to cancel any orders for any reason at any time.  If we need to cancel an order we will email the customer, but are under no obligation to obtain permission or acknowledgement prior to cancellation. 
We reserve the right to change our prices at any time. Sets, and other products that we assemble do not have a guaranteed pre-order price.  If a price increase occurs, we will notify you via email.  If we do not receive a response we will cancel your order, refunding the full amount paid.  

 

Your Privacy
Mr. Nice Guy Games is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. You may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does
Mr. Nice Guy Games protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do use cookies to help make your shopping experience tailored to finding your favorite items.

Will Mr. Nice Guy Games disclose the information it collects to outside parties?
Mr. Nice Guy Games does not sell, trade, or rent your personal information to companies not affiliated with Mr. Nice Guy Games. Mr. Nice Guy Games may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Mr. Nice Guy Games may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Mr. Nice Guy Games, our users, or others.

External Sites
Our site may contain links to other sites on the Internet that are not under our control.  We are not responsible for the privacy practices or the content of such websites. 

Children's Guidelines
We will not knowingly or intentionally collect personal information about children under the age of 13 without prior parental consent.  If you are under 13 and would like to purchase items from or sell items to MrNiceGuyGames.com, please ask a parent or guardian for assistance.

MrNiceGuyGames.com cannot prohibit minors from visiting this site.  MrNiceGuyGames.com must rely on parents, guardians and those responsible for supervising children under the age of 13 to decide which materials are appropriate for such children to view and/or purchase or sell.

In Summary
Mr. Nice Guy Games is committed to protecting your privacy. We use the information we collect on the site to make shopping at MrNiceGuyGames.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.


Your Consent
By using our web site, you consent to the collection and use of this information by Mr. Nice Guy Games
. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Mr. Nice Guy Games also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Mr. Nice Guy Games has no control or influence over their policies. Please check the policies of each site you visit for specific information. Mr. Nice Guy Games cannot be held liable for damage or misdoings of other sites linked or otherwise.




 

Store Information